100% MONEY BACK GUARANTEE

Here at Penxstudio, we work extremely hard to make sure you will just love your custom Portrait.

Therefore, if you are not satisfied, you can apply our one-time money back guaranteed, available within 30 days of receipt of your order.

Please see more on the details on our Purchase Policy

Lost Painting Guarantee

If the painting is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you.

Frame Damage

If the frame you ordered with your artwork arrives damaged, we will promptly reimburse the frame price or replace it with a new one.

Artwork Damage

If your painting arrives damaged, please reach out to us by filling this contact form. We will either repair the damage or, if the damage cannot be fixed, we will make a new artwork for you free of charge.

100% Satisfaction

Once you have received the painting and you are not satisfied with it you may return it to us in the original packaging within 30 days after receiving it to receive a full refund. Please wrtie to us to info@penxstudio.com for a return address.